We offer 100% Satisfaction Guarantee. All the Boots purchased on usugg.com is refundable within 7 days of the date the package was delivered. For Return/Exchange, The boots must be in brand new condition as received, unworn & unwashed, with the original shoebox they came with without any tape or marks on. If the boots are defective after being worn / washed, then please contact the manufacturer to get a replacement. No refunds will be allowed if these conditions are not met.

 

Note: We will not be able to guarantee the condition of the shoebox or if the shoes have minor crease, etc. If you are a collector, we would recommend for you to purchase from a retail store so you can physically inspect the product.

 

Please submit your Return/Exchange information below:

 

Order Number:

Customer's Name:

Address:

Contact E-mail: (Please only provide us your order e-mail)

Phone number: (Please only provide us your order contact number)

Comment: (If for Exchange, please write down the boots name and size u want to exchange)

 

We will E-mail you the details on how to send the boots back for Refund / Exchange, usually within one hour after your email is received.

 

Shipping cost for Return / Exchange:

Customers pay for shipping back to usugg.com. Cause all the boots we ship are free shipping, so after we receive your boots and inspection, we will credit your PayPal/Credit Card account in the amount you paid for the boots less standard shipping fee.

 

We usually ship the boots by Global EMS Air Express(To USA it calls usps and the website is www.usps.com), you can check the price list of shipping cost by http://www.ems.com.cn/serviceguide/e-zi-fei-biao-zhun.html, the weight of the UGG boots is usually 1.5kg, the Specific computation formula is as follows:

 

For Example: 1 pair Women's Classic Tall (sand) ship to USA, price is us$139.99, free shipping, and now need to Return. In the price list of shipping cost there, to USA, First 500g is RMB￥240, Additional 500g is RMB￥75, the shipping cost for the boots will be:

 

1kg = 1000g  so 1.5kg = 1500g

RMB￥240 + (1500g-500g) / 500g * RMB￥75 = RMB￥390

RMB￥1 = US$0.15

RMB￥390 * 0.15 = US$58.5

 

So the shipping cost for 1 pair UGG Boots is US$58.5, and what we need to refund customer is US$139.99 – US$58.5 = US$81.49

 

Please Note:

* We recommend that you add tracking and insurance when sending items to us for your own protection, as we can't be responsible for lost shipments.

* Due to fluctuations in International currency exchange rate, international customers will be received refunds at the rate at the time of refund. usugg.com receives payments in USD at the time of purchase and refund in USD at the time of refund. All currency conversions are done by PayPal.

 

 

 

 

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